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Inspection report

Date of Inspection: 23 September 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF | 81.07 KB

Overview

Inspection carried out on 23 September 2013

During a routine inspection

People using the service told us they were satisfied with the way the agency delivered their care and support. People said they had a good relationship with members of staff and confirmed the staff took a flexible approach to their work. One person told us, “Everything has been very good; I can’t praise them enough”.

People were involved in their assessment of needs and the development of their care plan. People’s views were taken into account and they were therefore able to influence the delivery of their service.

Whilst suitable policies and procedures were in place for the management of medication, we found information in people’s care plans about assistance with medication was limited and unclear.

Appropriate checks were undertaken when new staff started working for the service.

There were systems in place to monitor and assess the quality of the service. People were given the opportunity to complete a customer satisfaction questionnaire twice a year. We saw the results of the questionnaires completed in August 2013 and noted people had a high level of satisfaction with the service.