7 February 2013
During a routine inspection
People told us the agency was reliable and that staff were on time and stayed for the agreed length of time. People told us that if staff were going to be late someone always let them know. People said that they felt able to tell staff if they required any changes to the way in which they were cared for and would also happily talk to the manager.
People who used the service said they felt safe and would feel comfortable discussing concerns with staff and the manager.
The provider and staff were aware of their responsibilities regarding protecting people from abuse. Staff told us they knew how to raise concerns. There were enough qualified, skilled and experienced staff to meet people's needs.