Archived: Aireborough Extra Care Ltd

4 North Terrace, Yeadon, Leeds, West Yorkshire, LS19 7JR 07877 610651

Provided and run by:
Aireborough Extra Care Ltd

All Inspections

7 February 2013

During a routine inspection

People told us that they were happy and satisfied with the care and support being provided. Comments made to us during the inspection included, 'Staff are excellent' and 'Staff listen to you and any concerns are dealt with.' People said their carers were reliable and professional. Comments made to us about the service's staff included, 'Staff are very caring and this is the best agency we have had.' People also said, 'Staff are friendly and polite and they always let you know who is coming.'

People told us the agency was reliable and that staff were on time and stayed for the agreed length of time. People told us that if staff were going to be late someone always let them know. People said that they felt able to tell staff if they required any changes to the way in which they were cared for and would also happily talk to the manager.

People who used the service said they felt safe and would feel comfortable discussing concerns with staff and the manager.

The provider and staff were aware of their responsibilities regarding protecting people from abuse. Staff told us they knew how to raise concerns. There were enough qualified, skilled and experienced staff to meet people's needs.