The Care Quality Commission
  • Community
  • Community healthcare service

Northgate Hospital

Northgate Street, Great Yarmouth, Norfolk, NR30 1BU (01493) 334100

Provided and run by:
East Coast Community Healthcare C.I.C.

Important: This service was previously managed by a different provider - see old profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Northgate Hospital can be found at East Coast Community Healthcare C.I.C.. Each report covers findings for one service across multiple locations
Read inspection report

16 December 2013

During a routine inspection

As part of this inspection we spoke with two people who used the service and two relatives of people who used the service. One person told us, "They (staff) are angels," and a relative told us, "I feel they (relative) are safe here."

We found the service to be clean and that it had effective policies and procedures in place to manage infection. Staff received regular training and were supported to provide safe and effective care.

The service had a complaints procedure but had received no complaints in the past 12 months.

6 December 2012

During a routine inspection

People who used the service told us that they were well cared for and were complimentary about the staff and care that they received. They told us that the staff were kind and helped them with all aspects of their stay in the hospital.

People told us that they were given the choice in their care and treatments. All the staff explained practices and answered questions whenever care was administered.

Care and treatment records were up to date and regularly reviewed to ensure that people were given the treatment and care they needed. Risk assessments were made on relevant areas to protect the safety and welfare of people. One person told us, "I am very well looked after." Another person told us, "They help me get up in the morning and see that I am washed and ready for the day." Another person told us that they received good care and were well supported by the staff.

Safeguarding policies and practices were well established and staff received appropriate training to ensure that they were up to date with their safeguarding practices. There were secure door management practices in place. People who were spoken with told us that they felt safe in the hospital and there were sufficient staff on duty at all times.