The Care Quality Commission
  • Doctor
  • Independent doctor

Harley Street Medical Doctors

Overall: Good read more about inspection ratings

90 Harley Street, London, W1G 7HS (020) 8127 8840

Provided and run by:
Harley Street Medical Doctors Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Harley Street Medical Doctors on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Harley Street Medical Doctors, you can give feedback on this service.

21 April 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Street Medical Doctors as part of our inspection programme.

The previous comprehensive inspection was carried out on 20 September 2020, where we found the service was carrying out the regulated activities in accordance with the relevant regulations.

Harley Street Medical Doctors is a private clinic that specialises in slimming and aesthetic treatments and hormone therapy.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of weight reduction. At Harley Street Medical Doctors, the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatments for weight reduction and hormone replacement but not the aesthetic cosmetic services.

Dr Chia Tsyh Tan is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
  • There was an effective, process to identify, understand, monitor and address current and future risks including risks to patient safety

The areas where the provider should make improvements are:

  • Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
  • Improve the methods used for patient feedback.
  • Implement an assessment that concentrates on the hazards and risks from hazardous substances in the workplace. (COSHH).
  • Consider adding information of how to complain onto the services website.
  • Carry out a medicines audit to ensure prescribing is in line with best practice guidelines for safe prescribing.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

20 September 2018

During a routine inspection

We carried out an announced comprehensive inspection on 20 September 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Harley Street Medical Doctors is a private clinic that specialises in slimming and aesthetic treatments and hormone therapy.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of weight reduction. At Harley Street Medical Doctors, the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatment for weight reduction but not the aesthetic cosmetic services.

Dr Chia Tsyh Tan is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received feedback from 32 people about the service, including comment cards, all of which were very positive about the service and indicated that clients were treated with kindness and respect. Staff were described as helpful, caring, thorough and professional.

Our key findings were:

  • The facilities were appropriate to meet people’s needs
  • Medicines were used safely and appropriately
  • There was an annual audit of patient records to support safe prescribing
  • Staff were caring, supportive, and treated patients with dignity and respect
  • The manager encouraged an open and honest culture, and staff we spoke with were aware of the vision for the service
  • There was a comprehensive set of policies and procedures governing all activities
  • There was evidence of quality improvement.
  • The provider was aware of their responsibility to respect people’s diversity and human rights.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a complaints procedure in place and information on how to complain was readily available.

There were areas where the provider could make improvements and should:

  • Review the use of unlicensed medicines (used for the valid special clinical needs of an individual patient), to ensure they are used only where there is no suitable licensed medicine available.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice