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Archived: Hyde Park Healthcare Limited t/a Hyde Park Care

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 3 October 2013

During a routine inspection

When people first contacted the service they were asked about their individual needs. They were asked what care and support they would like, as well as about the way in which they would like this to be provided. We spoke with people using the service and their families and they confirmed that this had taken place. These were used to draw up individual care and support plans. People using the service or family members were asked to sign these or specific 'consent to care' forms. There was a policy and procedure in place for what to do if there were concerns about someone's mental capacity which staff were aware of.

People and their families said that they were "absolutely delighted" with the service and described it as "very good". They confirmed that they kept in regular contact with the senior staff who asked if any changes needed to be made to care packages. They said that staff arrived on time and stayed for the whole of the allotted amount of time.

Appropriate checks were undertaken before staff began work. These included checks on identity, right to work in the UK, education and qualifications, and references were checked.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

There was an effective complaints system available. People we spoke with said that they would be happy to raise any concerns they had with the service.

Inspection carried out on 13 December 2012

During a routine inspection

When people first started using the service they were asked how they wanted to be cared for and supported and this was respected. Carers were able to speak the language of the people they were looking after and could accommodate peoples' cultural needs.

Relatives of people using the service described the service as "excellent" and said they were "very happy" with it. Details of people's medical needs were taken when they first started using the service and risk assessments were done to make sure that people were safe. There were policies and procedures in place for what to do in emergency situations which staff were aware of.

Staff were aware of the signs of possible abuse and knew how to report them, including to the local authority.

Staff received an induction to the service which included appropriate training. They met with senior staff at the service on a monthly basis to discuss their performance. Managers carried out regular spot checks in people's homes to check on the quality of the care and support that staff were providing.

The service sought feedback from people they were caring for and supporting and made changes if appropriate. Staff conducted audits on the quality of the services they were providing. There was a complaints policy and procedure in place and the relatives of people using the service told us that they would be happy to raise any concerns if they had them.