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Archived: Hyde Park Healthcare Limited t/a Hyde Park Care

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All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 73.39 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

We also reviewed the results of recent written feedback from people using the service and their families.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. When people first contacted the service about receiving services they were visited by senior staff. They were asked to provide relevant details about any medical conditions they had, medications they were taking, their ability to complete activities of daily living as well as what their aims and goals for receiving care and support were. In addition risk assessments were completed which considered relevant factors such as trip hazards in a person's home, electrical and water hazards, food hygiene and waste disposal facilities. These were used to draw up detailed care plans which set out daily tasks to be completed and how to mitigate any risks.

Senior staff kept in contact with people using the services and their families on a regular basis (often monthly) when they would ask them about any changes needed to be made to care plans. People using the service and their families confirmed that this took place on a regular basis. There were scheduled reviews every six months or every year, though staff reported that they would review care plans if needed (such as following a hospital admission or a change in medical circumstances). We looked at examples of people's care plans and records. These all contained completed care plans and risk assessments, and there was evidence of reviews taking place on a regular basis.

People and their families said that they were "absolutely delighted" with the service and described it as "very good". They confirmed that they kept in regular contact with the senior staff who asked if any changes needed to be made to care packages. They said that staff arrived on time and stayed for the whole of the allotted amount of time.

There were arrangements in place to deal with foreseeable emergencies. Staff had been trained in what to do in a medical emergency. There was an emergency policy and procedure in place which staff were aware of. Arrangements were also in place for what to do when public transport was not available to care staff.