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Archived: Hyde Park Healthcare Limited t/a Hyde Park Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 73.39 KB

Overview

Inspection carried out on 3 October 2013

During a routine inspection

When people first contacted the service they were asked about their individual needs. They were asked what care and support they would like, as well as about the way in which they would like this to be provided. We spoke with people using the service and their families and they confirmed that this had taken place. These were used to draw up individual care and support plans. People using the service or family members were asked to sign these or specific 'consent to care' forms. There was a policy and procedure in place for what to do if there were concerns about someone's mental capacity which staff were aware of.

People and their families said that they were "absolutely delighted" with the service and described it as "very good". They confirmed that they kept in regular contact with the senior staff who asked if any changes needed to be made to care packages. They said that staff arrived on time and stayed for the whole of the allotted amount of time.

Appropriate checks were undertaken before staff began work. These included checks on identity, right to work in the UK, education and qualifications, and references were checked.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

There was an effective complaints system available. People we spoke with said that they would be happy to raise any concerns they had with the service.