3 October 2013
During a routine inspection
People and their families said that they were "absolutely delighted" with the service and described it as "very good". They confirmed that they kept in regular contact with the senior staff who asked if any changes needed to be made to care packages. They said that staff arrived on time and stayed for the whole of the allotted amount of time.
Appropriate checks were undertaken before staff began work. These included checks on identity, right to work in the UK, education and qualifications, and references were checked.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.
There was an effective complaints system available. People we spoke with said that they would be happy to raise any concerns they had with the service.