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Inspection Summary


Overall summary & rating

Good

Updated 16 January 2018

This inspection took place on 30 November 2017 and was unannounced.

At the last inspection on 13 October 2015 the service was rated Good.

At this inspection we found the service remained Good.

Western House is managed by Derbyshire Care Services Limited. The service is in Mickleover near Derby and provides accommodation and personal care for five people with mental health needs. At the time of our inspection there were five people using the service.

Western House has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe at Western House. Staff knew how to protect people from harm. The service was well-staffed so staff could support people both at the service and in the wider community if required.

People told us they helped to keep the premises clean and tidy and took pride in how it looked. The premises were spacious and comfortably furnished and surrounded by secluded gardens. People had their own personalised bedrooms which gave them a place where they could spend time alone if they wanted this.

People said staff knew them well and gave us examples of how staff had supported them to settle into the service, become more independent, and access both work and leisure opportunities in the wider community. Staff were qualified and experienced in supporting people with mental health needs in both health and social care settings.

People told us they liked the food served. Mealtimes were flexible to fit in with people’s work and other leisure activities. People helped to choose the menus and prepare the meals served.

Records showed that staff assessed people’s health when they came to the service and arranged for them to see specialist heath care professionals as necessary and have annual well-being checks with their GPs. If people wanted a healthier lifestyle staff supported them to achieve this.

People told us staff at the service were caring and kind and the service had a family atmosphere. Staff shared interests with people they supported and talked with them about what they liked. People had their own bedrooms and TVs and said staff respected their privacy and dignity.

People told us the service provided was open, honest and fair and focused on empowering people and supporting them to move towards independent living. People and staff were listened to and changes made to the service in response. People and staff said the service was well-led and the management team caring and supportive.

The providers used a variety of quality monitoring and auditing tools to ensure the service met its legal and regulatory responsibilities. Records showed the service was continually improving. Staff worked in close partnership with other agencies to ensure people were supported by a range of health and social care professionals.

Inspection areas

Safe

Good

Updated 16 January 2018

The service remained Good.

Effective

Good

Updated 16 January 2018

The service remained Good.

Caring

Good

Updated 16 January 2018

The service remained Good.

Responsive

Good

Updated 16 January 2018

The service remained Good.

Well-led

Good

Updated 16 January 2018

The service remained Good.