Bluebird Care Winchester, Eastleigh & Romsey

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
 

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.
Although some people we spoke to had not wanted to discuss end of life planning with the provider, they felt they would be able to when the time came.
Where relevant, people had end of life care plans in place. This would detail any advanced arrangements and preferences around their care. The provider was sensitive to work with families, professionals and other stakeholders to provide effective care. It was clear where a person had a DNACPR (Do Not Attempt Cardiopulmonary Resuscitation) in place. The provider had appropriate policies in place to support end of life care.
Staff we spoke with were confident they knew what good end of life care was and had received appropriate training.