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Inspection Summary

Overall summary & rating


Updated 27 November 2019

About the service

Strada Care Ltd provide personal care for people in supported living settings, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Strada Care support older people and adults with learning disabilities and/or mental health issues. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. At the time of our visit they were supporting 21 people at five locations across East Surrey and Sutton.

People’s experience of using this service and what we found

There were enough staff deployed across the service to ensure people received the support they needed, and that they were funded for. The provider carried out appropriate checks on prospective staff to ensure they were suitable and safe to support the people that used the Strada Care service. We have recommended that the provider review the possible impact of Brexit on their staffing provision.

People were supported to have their medicines when they needed them, and as prescribed. We have recommended that the provider considers the risks from flammable topical creams that some people have prescribed .

People were safe because staff understood their roles and responsibilities in minimising the risk of harm. Apart from the example above, hazards to people’s health and safety, whether that be from their support needs, or the environment, had been assessed and plans were in place to guide staff on keeping them safe . Staff followed safe working practices with regards to minimising the spread of infection. Accidents and incidents were reviewed across the service to understand what had happened and to prevent a reoccurrence.

Assessments of people’s needs ensured that the service could support them in the way they wanted. Staff received appropriate training and supervision to ensure they had the skills necessary to meet people’s needs. People were supported to access health care professionals should they become unwell, or for routine check-ups. Guidance given by health care professionals from these checks were well managed to ensure staff understood and catered for the changes in a person’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were happy with the care and support they received from staff. People were involved in day to day decisions about their care and support as much as possible. People were treated with dignity and respect by the staff. Staff knew the people they cared for as individuals and were seen to take time to sit and talk with them, and involve them in activities and duties around the houses they lived in.

Care plans were under review and being updated onto a new electronic system. The new system enabled staff to update records quickly and spend more time providing care and support.

Quality assurance processes were in place and these ensured that a good level of care and support was given. The registered manager had built a staff team that had a shared passion for improving the care people received. As a result, they had made changes across the service that has improved the rating to good in all the areas that we inspect.

The registered manager understood their role and responsibilities with regards to the Health and Social Care Act Regulations and had ensured the requirements had been met.

For more details, please see the full report which is on

Inspection areas



Updated 27 November 2019

The service was safe.

Details are in our safe findings below.



Updated 27 November 2019

The service was effective.

Details are in our effective findings below.



Updated 27 November 2019

The service was caring.

Details are in our caring findings below.



Updated 27 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 November 2019

The service was well-led.

Details are in our well-Led findings below.