We carried out a review of the data available to us about Ashling Homes Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ashling Homes Healthcare Ltd, you can give feedback on this service.
Ashling Homes Healthcare Ltd is a domiciliary care agency providing care and support to ten people living in their own homes. At the time of the inspection ten people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a service that was safe to use and for staff to work in. Enough appropriately recruited and trained staff supported people to live in a safe way and enjoy their lives. Risks to people and staff were assessed and monitored. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated, recorded and resolved. Medicines were safely administered, by trained staff.
There was transparent management and leadership with an honest, open and positive culture. The provider had a vision and values that were clearly defined, and staff understood and followed them. Staff were made aware of their responsibilities and accountability and prepared to take responsibility and report any concerns they may have. Service quality was reviewed, and changes made to improve people’s care and support. This was in a way that best suited people. There were well-established working partnerships that promoted people’s participation and reduced their social isolation. Registration requirements were met.
Rating at last inspection
The last rating for this service was good (published 30 June 2018) and there were no breaches of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
As no concerns were identified in relation to the key questions is the service Effective, Caring and Responsive, we decided not to inspect them. Ratings from the previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashling Homes Healthcare Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was our first inspection of Ashling Homes Healthcare Ltd since the service registered with the Care Quality Commission in September 2016.
Staff had sufficient knowledge and skills to meet people's needs effectively. They completed an induction programme when they started work and completed mandatory training.
People were supported by staff who were trained and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service.
Staff had access to personal protective equipment (PPE) for the prevention and control of infection.
There were systems to safeguard people from abuse. The principles of the Mental Capacity Act 2005 were also being followed to ensure that people's human rights were being upheld and that they were consenting to their care from the service.
People's needs had been assessed to determine their support needs. Detailed care documentation had been developed to guide the care worker about the support the person required.
The registered manager was in regular communication with the person and their relative to check they were happy with the care. Staff said they were well supported by the manager and they enjoyed working for the agency.