J.C.Michael Groups Ltd Brent

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care staff had established positive relationships with people they supported. A person said, “The carers are regular ones and are kind and caring.” Another person told us, “The agency is relatable and down to earth. The agency themselves have been excellent.”

Staff had established positive caring relationships with people they supported and their relatives. This helped them deliver person centred care and meet people’s individual care needs. Staff knew people's routines and preferences and respected their decisions.

People’s independence levels were recorded in their care plans so staff knew where they needed assistance and how to encourage them. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs. People and care staff were matched together based on their personality, interests and cultural needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.