- Homecare service
J.C.Michael Groups Ltd Brent
Report from 3 April 2025 assessment
Contents
Ratings
Our view of the service
J.C.Michael Groups Ltd Barnet is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 133 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to staffing and governance. The last rating for this service was requires improvement (published 1 June 2023). At this assessment we found improvements had been made and the provider was no longer in breach of Regulations.
Assessment activity started on 9 April 2025 and ended on 29 April 2025.
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, caring and well-led key questions. The overall rating for the service has improved from requires improvement to good.
People's experience of this service
During this assessment we spoke with 5 people and 11 relatives.People were positive about the quality of the care they received. People and relatives told us they found care staff were caring, supportive and compassionate. A person said, “I am absolutely delighted with my carers and have no complaints or concerns. I would rate them 10 out of 10 and recommend them.” Another person told us, “The carers are kind, respectful and well trained. They know their job and are experienced.” People told us they felt safe in the presence of care staff and confident in the staff supporting them.
People and relatives felt staff were suitably trained, knowledgeable and skilled to provide the care and support they needed. A person told us, “They [staff] are well trained and experienced.”
People told us they felt listened to and consulted around how their care and support should be provided. People felt able to complain and were confident that if they did, action would be taken, and improvements would be made.
We also spoke with 11 members of staff which included the registered manager, branch manager, office staff and care staff. Staff felt supported by management and their colleagues. They spoke positively about working at the agency and said they felt valued.
We obtained feedback from 1 external professional as part of this assessment. Feedback obtained was positive and no concerns were raised.