All inspections: Future Home Care Leicester

We carried out our inspection on 14 and 18 December 2015. The inspection was announced on both days.

The service provides support to adults with a learning disability to live independently in the community. They were 11 people using the service at the time of our inspection. Most of the people who used the service had limited verbal communication.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe at Future Home Care. This was because staff understood their responsibilities to keep people safe and how to report any concerns about people’s safety.

There were enough staff to meet people’s assessed needs.

People received their medicines as prescribed by their doctor.

People were not deprived of their liberty. Staff sought people consent before they provided care and treatment. Staff understood the relevance of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards to their work. They supported people in accordance to the MCA.

People were supported with their nutritional and health needs. They had access to a variety of healthy meals that they told us they enjoyed. They also had prompt access to healthcare services when they needed them.

We observed that staff supported people in a caring manner. Staff respected people’s privacy and dignity, and were knowledgeable about ways to ensure that people’s privacy and dignity were protected.

People did not all feel that they mattered because their support was not always centred on them. People did not always feel that staff acted on their views.

The provider had effective procedures for monitoring and assessing the quality of service that promoted people’s safety and continuous improvement of the service.

There were 16 people using the service at the time of our inspection visit. We met with 7 people who were using the service and spoke with 1 of them, 6 people we met were unable to share their views due to their complex needs; however we used information gathered by the provider and spoke with ten members of staff to find out about the service and the experiences of people who used the service.

We visited three supported living projects accompanied by a service manager of Future Home Care. We saw people relaxed within their home environment supported by staff, whilst others who were not at home were out accessing community resources accompanied by staff.

The person able to share their views told us they were happy and felt that the support workers provided the support and care they needed. They told us: 'It's really good; they help me with cleaning, shopping, budgeting, travelling, activities and accessing college courses.'

We saw that people's needs were assessed, and care and support plans were in place, which were supported by risk assessments. This meant people receive support in a way that meets their needs and promotes their safety.

A majority of staff told us they were supported by the provider by their taking part in supervisions with their line manager, by effective communication systems and the training they received. A majority of staff said they received feedback from their line manager about their performance and felt that their ideas for improving people's lives were taken on board and acted upon. A few members of staff said this wasn't their experience.

We found that there were systems in place to monitor the quality of the service, and make improvements where required.

We spoke with one person who uses the service who visited the office so we could speak with them. We telephoned and spoke with a relative of someone who uses the service.

The person we spoke with told us they were supported to live as independently as possible, and were involved in accessing community services. They spoke to us of their goals and aspirations for the future and told us they had discussed them with their support workers.

We asked the relative of someone who uses the service for their views, they told us: - 'We're delighted actually, it's very good. The way they treat him and the comfort of the house is excellent.' We asked them if they were aware of the support their relative received, they said: - 'We're involved in their package of care; the staff listen and take note of our views.'

Archived: Future Home Care Leicester

All Inspections

14 & 18 December 2015

During a routine inspection

24, 25 September 2013

During a routine inspection

25 July 2012

During a routine inspection