Help at Home Care Service

Updated 5 June 2026

Date of assessment 3 July to 7 July 2026.

Help at Home is a Domiciliary Care Agency (DCA) providing personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating or drinking. Where they do, we also consider any wider social care provided.

At the time of the assessment the service supported 78 people. Everyone who used the service received the regulated activity of personal care. Visits were a minimum of 20 minutes.

The service supported people with dementia, physical disabilities and sensory impairments.

There were enough staff to support people. Staff told us they felt well supported and most spoke highly about the service, 1 said, “The manager is as good as gold, any problem and they would be straight there with you.” However, 1 member of staff said, “Not enough travel time between clients.” Staff training was regularly refreshed and staff received regular supervisions and spot checks.

Staff completed training in core subjects the provider identified as necessary. People were not always supported by the same staff, but no concerns were raised regarding staff competency or training. Supervisions and team meetings were held regularly to enable staff reflection and learning.

People were protected from abuse and risks to their safety had been identified and mitigated. Care plans accurately reflected people’s needs and staff documented the care they provided.

The service culture was focused on maximising people’s independence and enabling people to live full lives. Staff respected people’s choices and listened to, and acted upon, their requests

Care staff demonstrated compassionate and person-centred care. They always looked for ways to improve people’s lives.

The service worked effectively with other healthcare professionals, sharing information appropriately and escalating any health concerns to the relevant agency appropriately.

Updated 5 June 2026

People, relatives and professionals shared positive feedback about the service. People benefitted from having sufficient time with staff, which supported the development of trusting relationships and personalised care. A relative told us, “I think the service is wonderful. I couldn’t speak highly enough of them.” People told us visits were reliable and staff generally arrived on time. No one reported having ever experienced a missed care visit. People said if staff were running late, the office contacted them to keep them informed.

Comments included, “They are pretty good with punctuality, on occasions when they are late, they are proactive in letting us know.” People described staff as caring. One person told us, “I generally have a good bond with the carers. If I ask them to do anything outside the box, they will do as long as it’s within safety guidelines”. A relative said, “We have a very good relationship with the manager and office staff. They can step up at short notice even in their busy schedule.” Another said, “We have a care plan and it’s kept on file. The manager helped to review it and keep it up to date. They are pretty much on top of this.”

One professional told us, “Undoubtedly Help at Home have a very good reputation and in my opinion the quality of care they provide is excellent.”

We observed staff were attentive to people’s needs and treated people with respect and dignity.