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Accommodating Care (Driffield) Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 8 February 2020

About the service

Accommodating Care (Driffield) is a domiciliary care agency providing personal care to 20 people at the time of inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had recently appointed a new manager who had developed good working relationships with the local authority and begun work to make improvements to the service. Improvements had been made to ensure the safety of people using the service and delivery of person-centred care. Further improvements were needed to monitor the quality of the service.

People received kind and compassionate support from a team of well-trained and well-supported staff. Staff supported people to be independent, engage socially and maintain hobbies and interests.

Staff knew people well and cared for people in the way they preferred. Staff were prompt and on-time to calls. There were systems in place to inform people if staff were running late.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was inadequate (published 29 May 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found some improvements had been made however, the provider remained in breach of one regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified a breach in relation to the assessment and monitoring of the quality of the service at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 8 February 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 8 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 8 February 2020

The service was not always well-led.

Details are in our well-Led findings below.