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Martworld Care Services limited Good

Inspection Summary


Overall summary & rating

Good

Updated 1 November 2019

About the service

Martworld Care services is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the service supported 10 people.

People’s experience of using this service and what we found

People felt safe when being supported by staff and their relatives had no concerns about the safety of their loved ones. People and their relatives confirmed staff arrived on time and they were informed if staff were running late. People were supported by a consistent core group of staff. People received the support they needed to take their medicines. Staff knew how to escalate any concerns and were aware of any potential risks when providing support to people.

Staff felt supported and had the training they needed to meet people’s needs. People’s needs were assessed before they used the service to ensure their needs could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were caring and involved them in their daily care. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect.

People and their relatives were involved in the development, and review of their care plan. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed. Systems were in place to ensure any communication needs people had were identified, and arrangements made to meet these.

People, relatives and staff thought the service was managed well. The registered manager was described as approachable, caring, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Formal records were not in place to demonstrate the recruitment checks undertaken on some staff. Audits had not been completed on staff files to ensure they contained all of the required information. Audits of some records needed to be more robust to ensure they identified areas for improvement. These shortfalls were addressed by the registered manager during and following our inspection.

Rating at last inspection

The last rating for this service was Requires Improvement (published 28 September 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 1 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 1 November 2019

The service was not always well-led.

Details are in our well-Led findings below.