You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2018

We carried out an announced comprehensive inspection at Peartree Surgery on 27 July 2017. The overall rating for the practice was good with requires improvement for providing responsive services. The full comprehensive report on the July 2017 inspection can be found by selecting the ‘all reports’ link for Peartree Surgery on our website at www.cqc.org.uk.

This inspection was an announced desk based focused inspection carried out on 11 September 2018 to confirm that the practice had made the recommended improvements that we identified in our previous inspection on 27 July 2017. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

  • The practice had comprehensive systems in place to collect and review patient feedback and audit their telephone and appointment booking systems. An improvement plan had been put in place in 2017 in order to increase access and improve patient experience.
  • The practice and the Patient Reference Group completed patient surveys on an ongoing basis and the practice carried out regular audits to manage busy periods and monitor their appointment and telephone system.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good