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Choice Supported Living - East Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 25 April 2020

About the service

Choice Supported Living - East is a supported living service that supports people with learning and other difficulties which impact on their ability to live independently. The service assists people to hold their own tenancies to enable them to live in their own homes. It aims to support and encourage people to become as independent as possible. At the time of our inspection 79 people were receiving personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People and their relatives were positive about the service and the care provided. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. People received their medicines as planned and systems were in place for the safe management of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's dignity, confidentiality and privacy were respected, and their independence was promoted. People's rights to make their own decisions were upheld.

Incidents and accidents were investigated, and actions were taken to prevent recurrence. Enough staff were available to support and meet people's needs. Training records showed, and our observations confirmed staff followed infection control and prevention procedures.

Care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. People were encouraged to maintain good diet and access health services when required.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 27 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 April 2020

The service was safe.

Details are in our safe findings below.



Updated 25 April 2020

The service was effective.

Details are in our effective findings below.



Updated 25 April 2020

The service was caring.

Details are in our caring findings below.



Updated 25 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 25 April 2020

The service was well-led.

Details are in our well-Led findings below.