Seaview

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Pre-admission assessments were detailed and thorough. Care plans were well completed in line with people’s assessed needs and were regularly reviewed and updated following discussions with people and their relatives. This ensured care plans were reflective of people’s current needs.

Staff had a good awareness of the care and support people required. A healthcare professional told us, “The staff I speak to always know in depth how my patient is doing."
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care plans were detailed, up-to-date and contained guidance from specialist healthcare practitioners. This ensured people received care and treatment in line with recommended standards. Daily record entries could be improved to reinforce this.
Staff completed required training for their role and competency assessments were completed to ensure practices adhered to current best practice. Staff also attended additional educational courses, clinical skills updates and specialist training to support people’s care and support needs.
One healthcare professional reported, “When training is offered, they are present."
 

The provider worked well across teams and services to support people.
Staff worked together and with other healthcare professionals to support people’s health and wellbeing. The service had good links with all relevant healthcare professionals and services.
Healthcare professionals told us of good working relationships and helpful information sharing to improve joint working. One told us, “Staff are on-hand and prepared for our visits. They provide good handovers and information.”
The provider had procedures to support people attending appointments, moving between services or in the event of an unplanned admission. This helped minimise distress for people who may be asked questions they are unable to answer.
 

The provider did not always support people to manage their health and wellbeing. Staff did not always support people to live healthier lives, or where possible, reduce their future needs for care and support.

There was limited activity and opportunity for people to learn new skills, keep active and engage in meaningful interaction. People were unable to access the multi-sensory room as this was being used as a storage area. The provider was reviewing their activity provision with their new resident ambassador.

Staff had a good understanding of people’s underlying health conditions and ensured they could access healthcare services in accordance with their needs. Most healthcare reviews were held in the home. This approach supported people’s physical wellbeing.

People enjoyed the nutritious homemade food. However, some people found the portion sizes overwhelming at times and too many sweet offerings.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff completed care plan reviews and risk assessments with people to monitor and improve outcomes. Where people had particular goals and aspirations, staff identified ways to support people to achieve these.

For people having food intake monitored, this was well recorded. Following our first visit, staff made improvements to fluid intake monitoring and the ‘hydration station’ was updated to make this more appealing and accessible to people.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.
Staff were aware of their responsibilities and had a good understanding of the principles of the Mental Capacity Act 2005. Staff sought consent and supported people with decision making. Where people had been assessed as lacking capacity to make a specific decision for themselves, decisions were made in their best interests, and these were recorded in care plans.