Seaview

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff were pleasant, approachable and enthusiastic about their work.
Visitors and professional colleagues from other organisations were welcomed into the home.
Staff spoke warmly about the people they cared for. Interactions between staff and people were kind and engaging.
One person told us, “They take great care of me and treat me with respect and dignity.”
This was reflected in care plans which evidenced a caring approach to people.
Relatives spoke positively about the care and how staff had been supportive to them during difficult periods.
One relative told us, “I don’t have any worries, I can go home with peace of mind knowing they are well cared for."
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
People and their relatives spoke of the personal support staff provided to them.
Each person had a care plan detailing their background, needs and preferences. These were person-centred and staff had a good awareness of people’s individual needs. The provider had refreshed staff training to ensure daily notes demonstrated how people received individual care.
One person woke late and the chef asked them if they wanted a late breakfast or an early lunch. The person made a particular meal request which the chef happily prepared for them.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
People were informed and involved in care and support decisions. Staff ensured people had choices and were given time to make decisions. People were supported to exercise their rights through supportive technology such as communication aids, adapted equipment and personal items to support independent living.
One person told us, “This is my home, I have my own space, but I can still go in the car to see my family.” A relative said, “The staff tailor to them. They have choices and can make their own decisions here."
 

The provider listened to and understood people’s needs, views and wishes. However, staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress in a timely manner.
People told us staff could be slow to respond when they needed help and assistance, and they often waited long periods for staff to attend. This had been highlighted on a recent feedback survey. This may leave some people uncomfortable or distressed for longer periods.
Staff knew who to contact when people needed referral to healthcare partners or services. A healthcare professional told us, “Staff are quick to respond to issues and contact us when needed."
 

The provider cared about and promoted the wellbeing of their staff.
Staff received training to support them in their role. There was a programme of supervision, competency assessments, appraisals and meetings where staff could discuss personal matters.
The provider had a wellbeing application which provided information, resources and support to staff. The provider allowed for flexible working to support staff with personal issues such as childcare arrangements. One staff member told us how the registered manager had been very, “supportive and understanding,” with their personal issues.