• Care Home
  • Care home

Chilwell House

Overall: Good read more about inspection ratings

24 Wilmot Street, Ilkeston, Derbyshire, DE7 8BD (0115) 697 6210

Provided and run by:
Aspire Health and Care Limited

Latest inspection summary

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Background to this inspection

Updated 5 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Chilwell House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Chilwell House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 1 person who used the service and 8 members of staff including the registered manager, team leaders, support workers and the provider’s quality assurance lead. We also spoke with 1 relative about their experience of the care provided.

Overall inspection


Updated 5 May 2023

About the service

Chilwell House is a residential care home providing regulated activity of personal care to up to 15 people. The service provides support to people with mental health needs. At the time of our inspection there were 8 people using the service.

Chilwell House accommodates people in a building and flats all on the same site, each bedroom has ensuite facilities, the main home and flats share an outside garden which is accessible and has several seating areas.

People’s experience of using this service and what we found

People and their relatives told us they felt the service was safe. Staff were recruited safely and there were sufficient numbers of staff to meet people's needs. Medicines were managed safely and risk that affected people's daily lives was regularly monitored and assessed. We were assured that the provider had sufficient infection, prevention and control measures in place.

Since our previous inspection, improvements had been made to the quality and safety monitoring systems in place. We found the systems in place to be robust and identified areas for improvement which were then actioned. There was a positive person-centred approach to the delivery of people's care and people were included and involved in the day to day running of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 1 August 2019)

Why we inspected

This inspection was prompted by a review of the information we held about this service. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chilwell House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.