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Absolute Home Care Kent Limited Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Absolute Home Care Kent Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 2 February 2017

We inspected this service on 20 December 2016. The inspection was announced.

Absolute Home Care Kent Limited is a domiciliary care agency that provides personal care to people living in their own homes. The service focuses on independence, dignity, enhancing quality of life and supporting adults with end of life care. Palliative care otherwise known as end of life care is comfort care for people with serious illness which focuses on providing relief from the symptoms or pain of the illness. The office is situated in the centre of East Malling and the agency covered the West Kent area. At the time of our inspection they were supporting 57 people.

There were two registered managers in post who were also the providers at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a service that was safe. Staff and the registered managers had received training about protecting people from abuse, and they knew what action to take if they suspected abuse. The safety of staff who were working out in the community had been assessed with systems put into place to reduce the risk to staff. Risks to people’s safety had been assessed and recorded with measures put into place to manage any hazards identified.

People received support and assistance from enough staff to fulfil their expected care packages and meet their assessed needs. Staff had received the training they required to meet people’s needs including any specialist needs. Staff had a clear understanding of their roles and people’s needs. Staff were supported in their role from the registered managers. Recruitment practices were safe and checks were carried out to make sure staff were suitable to work with people who needed care and support. However recruitment files did not always contain full employment histories for their employees. We have made a recommendation about this.

Where staff were involved in assisting people to manage their medicines, they did so safely. Policies and procedures were in place for the safe administration of medicines and staff had been trained to administer medicines safely.

People’s needs had been assessed to identify the care and support they required. Care and support was planned with people and reviewed to make sure people continued to have the support they needed. Detailed guidance was provided to staff within people’s homes about how to provide all areas of the care and support people needed. People using the service were treated with kindness and compassion by staff who understood the importance of protecting people’s privacy.

People were supported to remain as healthy as possible. Guidance was available within people's support plans to inform the staff of any specific health condition support. People were encouraged to maintain as much independence as possible.

Systems were in place for monitoring the quality and safety of the service and assessing people’s experiences. These included spot checks, annual questionnaires and observation visits from a member of the management team. People where given the opportunity to raise any concerns or complaints they had as well as an opportunity to make any changes.

The registered managers offered visible leadership to the staff team and, met with people regularly to ensure that they were receiving a quality service.

Inspection areas

Safe

Good

Updated 2 February 2017

The service was safe.

People felt safe when receiving support. Staff understood the importance of protecting people from abuse and the action to take if they suspected abuse.

Risks to the safety of people and staff were appropriately assessed and managed.

There was enough staff employed to meet people’s needs. Safe recruitment procedures were in place to protect people from being supported by staff who were unsuitable.

People were supported to receive their medicines as prescribed by their GP.

Effective

Good

Updated 2 February 2017

The service was effective.

Staff understood their responsibilities under the Mental Capacity Act and used these in their everyday practice. Staff understood the importance of gaining consent from people before they delivered any care.

Staff received training to meet people’s needs including any specialist needs. An induction and training programme was in place for all staff.

People were supported to remain as healthy as possible including maintaining their nutrition and hydration.

Caring

Good

Updated 2 February 2017

The service was caring.

People were supported by staff who were kind and compassionate. Staff protected people with privacy whilst protecting their dignity.

Information was available to people using the service.

People were involved in the development of their support plans. People’s personal preferences were recorded.

Responsive

Good

Updated 2 February 2017

The service was responsive.

People’s needs were assessed recorded and reviewed.

People were included in decisions about their care and support.

A complaints policy and procedure was in place and available to people.

Well-led

Good

Updated 2 February 2017

The service was well-led.

Peoples’ views were sought to develop and improve the service people received.

There were effective systems for assessing, monitoring and developing the quality of the service being provided to people.

The registered managers’ ensured effective communication between the management team and staff working within the community.