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Absolute Home Care Kent Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2019

About the service

Absolute Home Care Kent Limited is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing personal care to approximately 40 people at the time of the inspection.

People’s experience of using this service and what we found

People and their relatives were positive in their feedback about the agency and said they would recommend them to others. Comments from people included, “They’re always polite and they make time to chat to me. I am not a rushed job and off to the next one” and “They do everything they are supposed to and never leave without checking whether there’s anything else I want.” A relative said, “We went through other care companies and they are not a patch on Absolute Home Care; they are the best, a ‘Godsend.’”

People’s safety was promoted and staff followed detailed guidance to keep people safe and reduce potential risks. Staff worked alongside other health care professionals to keep people safe in their own homes. Appropriate referrals were made when people required additional resources such as equipment to keep them safe.

Staff support was based on people’s needs. People were provided with consistency and continuity of care by the same staff they knew well. Staff had been recruited safely with checks made to ensure staff were suitable to work with people.

Medicines were managed safely and administered by trained staff. Medicine audits highlighted any errors; appropriate action was then taken to reduce a reoccurrence.

People’s needs were comprehensively assessed with them, their relative and a member of the management team, prior to receiving support from the agency. Care plans contained information about people’s specific health support which were followed by staff. People were supported to maintain their nutrition and hydration when needed.

People’s care plans were detailed and personalised, promoting people’s independence and increasing their well-being. People and their relatives were given additional information about additional external health care agencies and referrals were made for additional support when required.

People were supported by staff that were kind, caring and respectful. Staff understood the importance of promoting people’s privacy and dignity when supporting people. Staff knew people well and had developed strong working relationships with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been trained to meet people’s needs and received regular support and supervision. Staff were encouraged to undertake additional courses to widen their knowledge and skills. There were open channels of communication were staff could freely discuss any concerns or make suggestions about the agency.

People were given the opportunity to give feedback and make changes about the service they received. Systems were in place to monitor and improve the quality of the service. The management team were committed to the continuous development and improvement of the service people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 2 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 September 2019

The service was well-led.

Details are in our well-led findings below.