The Haynes Clinic Limited Also known as Chicksands

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service did not always treat people with kindness, empathy and compassion.

We spoke with 7 people using the service. Feedback on staff was mixed, with most people saying that the counsellors were ‘brutal’ ‘aggressive’ and ‘judgemental’, and others seeing the value of the approach. We observed people leaving a group session in distress during the inspection.

Staff told us they explained to people they needed to challenge their thinking around their substance use and that this could come across as judgemental and direct but it was meant to support the person to change.

People told us the support workers who staffed the accommodation houses were kind and supportive.

Staff had a good understanding of the needs of people using the service and many had their own lived experience of substance misuse. Staff maintained the confidentiality of information about people.

Staff directed people to other services when appropriate and, if required, supported them to access those services. These included physical health support services, local drug and alcohol services and supported accommodation.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service made adjustments for people with a disability. People with reduced mobility could use a downstairs bedroom and the clinic site was all on the ground floor. One person using the service had mobility issues during their detoxification and staff provided them with a walker and crutches to prevent any falls.

The service made adjustments for neurodivergent people including additional breaks and access to electronic devices.

People using the service cooked their own meals with ingredients ordered by staff and so could meet their own dietary requirements. Staff took people using the service shopping once a week for any additional items they required.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service supported people to be as independent as possible. People had access to their mobile phone and other devices in the evenings to contact friends and family. People could have visits at the accommodation houses every Saturday.

The service had a weekly timetable of activities of groups, 1-1’s and time for people to complete their 12 step assignments. People also attended 12 step fellowship meetings 3 times a week to build supportive networks.

People cooked their own food and could choose what items to order in the weekly shopping.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of and dealt with any specific risk issues, such as falls and care planned for these accordingly. We reviewed 6 care records and saw risk assessments were now thorough and included a full range of risks.

Staff completed withdrawal scales throughout people’s detoxification, and their medicines were amended according to the outcomes.

Staff completed observations of people using the service and fed back any concerns or risks as part of the handover meeting between shifts. Staff raised any physical or mental health concerns about people to the nurse and psychiatrist.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

We spoke with 5 staff members who all felt supported and respected. They spoke positively about working for the service and felt it was a rewarding place to work. Some staff felt pride at the changes that had happened within the service since the last inspection and talked about how the service had improved.

Staff had access to support through supervision, appraisal and team meetings.