We carried out a review of the data available to us about Novus Care Limited - Canvey Island on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Novus Care Limited - Canvey Island, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe using the service. Staff knew how to keep people safe from the risk of harm. Risks to people had been assessed and medicines were safely managed. There were enough staff deployed to safely meet people’s needs. Staff had been safely recruited to ensure they were suitable to work with vulnerable people. Staff used good infection control practices to prevent the spread of infection.
Staff received training, supervision and appraisals to help them develop the necessary knowledge and skills to be competent in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were very caring and motivated to support people. People were respected as individuals. Care plans contained very detailed information and guidance for staff on how to meet people’s needs. People's preferences for their care and support were regarded throughout. Whilst the level of detail was very person centred we noted one care plan required an update.
Staff knew what mattered to each person. People were provided with information on how to make a complaint and systems were in place to respond appropriately. The views of people were sought to drive improvements. People’s end of life needs were not always being identified in their care plans. We made a recommendation in relation to end of life.
Staff were included in the running of the service. Staff told us the management team were supportive and they enjoyed working at the service. The previous registered manager had been promoted to an operations manager, and a new manager had been appointed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was good (published 02 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Novus Care Canvey Island is registered to provide personal care to older people and younger adults some of whom may be living with dementia, a physical disability and/or a sensory impairment. They also provide personal care to people with learning disabilities’ or autistic spectrum disorder and to people who misuse drugs and alcohol.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risk of harm and received a safe service. Novus Care Canvey Island provided enough staff who had been safely recruited to help keep people safe and to meet their needs. Medication management was good and people were supported to take their medication as prescribed.
Experienced and well-trained staff supported people. The service supported people to have as much choice and control over their lives in the least restrictive way possible. People received sufficient support to have adequate food and drink and to maintain their health to ensure their individual needs and preferences were met.
Care workers were kind, caring and compassionate and knew the people they cared for well. People were supported to improve their independence as much as they were able to. People and their relatives repeatedly told us that care workers treated with them with dignity and respect. People and their relatives had been fully involved in the assessment and care planning process. Care plans were regularly reviewed and updated to reflect peoples’ changing needs. People were supported to do their own shopping, to go swimming and to have a manicure.
People were very positive about the quality of the service. The registered manager office staff and care workers were committed to providing people with good quality person centred care that met their needs and preferences. People felt able to complain and any complaints were dealt with quickly. There were effective systems in place to monitor the quality of the service and to drive improvements. The service met all relevant fundamental standards.
Further information is in the detailed findings below.