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Panashe Home Care Services Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 September 2019

About the service

Panashe is a domiciliary care agency. At the time of the inspection they were providing personal care to 22 older people or people with learning disabilities living their own homes.

People’s experience of using this service and what we found:

People felt safe and were protected from abuse and avoidable harm. Staff knew when and how to report concerns. Systems and processes were in place to identify and manage risk. Action was taken when things went wrong to reduce the risk of reoccurrence.

People were asked if they had any problems or concerned and staff knew how to recognise when people were worried or distressed.

There were enough staff with the right skills and experience to meet people’s needs. People’s medicines were managed in a safe way. Staff supported people to keep their homes’ clean and tidy. They had access to personal protective equipment such as gloves and aprons and followed infection prevention and control policies to reduce the risk of infection.

People had their needs and choices assessed before they began using the service. Care and support was delivered in line with evidence based best practice guidance. Staff received the training and support they required to meet people’s needs. They had access to ongoing training and opportunities for professional development.

People were supported to eat and drink enough and staff promoted a healthy balanced diet. Staff recognized changes in people’s health and supported them to access the healthcare services they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care and support. They were supported by staff who knew them well and had developed positive relationships. Staff understood how to meet people’s needs and how to provide comfort and reassurance. People were involved in making decisions about their care and support. People had their privacy and dignity protected.

Care and support was person centred and was delivered in the way people preferred and met their individual needs. Staff understood people’s needs with regards to the protected characteristics of the Equality Act 2010. People were supported to follow their chosen religion and staff understood and respected people’s cultural needs.

Information was available to people in accessible formats and staff communicated with people effectively. People and relatives knew how to make a complaint and said they would feel confident doing so. Complaints were investigated and used as an opportunity to learn and improve.

People’s advanced care wishes were explored and recorded. Staff had received training about end of life care.

People, relatives and staff had confidence in the manager and felt supported. They told us the registered manager was accessible and approachable. Checks were carried out to ensure staff were following policies and procedures and people were safe. Action plans were developed when shortfalls were found and this contributed to continual learning and improvement.

People, their relatives and staff were asked for their feedback and this was used to develop the service and ensure it was meeting people’s needs and preferences. The registered manager and staff worked closely with healthcare professionals and other agencies such as the local authority to make sure people received joined up care and support.

Rating at last inspection

The last rating for this service was Good (published 13 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled. For more details, please see the full report which is on the CQ

Inspection areas

Safe

Good

Updated 19 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 September 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 19 September 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 19 September 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 19 September 2019

The service was well-led.

Details are in our safe findings below.