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Helping Hands Sutton Coldfield Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 October 2019

About the service

Helping Hands is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the service supported 43 people.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff in their homes. Relatives had no concerns about the safety of their loved ones. People and their relatives confirmed staff arrived on time or called them if they were running late. People were supported by a consistent core group of staff. Staff knew how to escalate concerns and were aware of any potential risks when providing support. People received their medicines when they needed them. Staff wore gloves and aprons to ensure they protected people from cross infection.

Staff felt supported and had the training they needed to meet people’s needs. People were assessed before they used the service to ensure their needs could be met. People, were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives made positive comments about the staff that supported them. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect.

People and their relatives were involved in the way the service was provided and, in the development, and review of their care plan. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed. Systems were in place to ensure any communication needs people had were identified and information provided in a format that met individual’s needs.

People, relatives and staff thought the service was managed well. The registered manager was described as approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Rating at last inspection

The last rating for this service was good (published 9 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 5 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 October 2019

The service was well-led.

Details are in our well-Led findings below.