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Inspection Summary


Overall summary & rating

Good

Updated 14 July 2021

About the service

Castleford Lodge provides accommodation and nursing care for up to 61 older people, some of whom may be living with dementia and other mental health needs. The accommodation is arranged over two floors with units specialising in dementia care and nursing on the ground floor and residential and nursing care on the second floor. There were 44 people living at the home on the day of our inspection.

People’s experience of using this service and what we found

People told us they were well cared for and we saw further evidence that this was the case during the inspection. We observed staff approaching people in a caring and respectful manner. Staff demonstrated they knew people’s individual needs and preferences well.

We found the provider had effective systems in place to safeguard people from the risks associated with abuse. There was effective management of risk and staff were recruited, trained and deployed to ensure people’s needs were met. People were protected from the risk and spread of infection and people’s medicines were managed safely.

There was a range of activities available for people to participate in. Staff were enthusiastic and people told us they felt there was enough activities. People had been supported to stay in touch with those important to them throughout the pandemic.

There were effective systems of governance, monitoring and review in place, with good evidence of provider oversight to ensure the service was working to the provider’s expected standards. There was evidence that feedback from people and their relatives had been sought and acted upon in positive ways. There was an emphasis on improving the service, and ensuring it was person centred. There was evidence of staff working in partnership with other agencies. This helped deliver individualised care and supported people’s access to other healthcare and social care services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good, with requires improvement in the responsive key question (published June 2018).

Why we inspected

The inspection was prompted in part due to concerns received. A decision was made for us to undertake a focussed inspection to review the key questions of safe, responsive and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has not changed. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, responsive and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Castleford Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 July 2021

Caring

Good

Updated 14 July 2021

Responsive

Good

Updated 14 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 July 2021

The service was well led.

Details are in our well led findings below.