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Step-forward support services Good

Inspection Summary

Overall summary & rating


Updated 12 July 2019

About the service:

Step-Forward Care Services is a care home that provides nursing and personal care for people who may be living with mental health conditions. At the time of the inspection, two people lived at the service.

Step-Forward Care Services accommodates up to five people in one adapted building. Each person has their own individual room and there were shared facilities such as kitchen, laundry, and bathroom facilities. There was also one main living room and dining area where people watched TV and socialised together.

People’s experience of using this service:

People were supported by staff to stay safe and who treated them with respect and dignity and encouraged them to maintain their independence.

People were supported to receive their medicines as required to assist their wellbeing and people enjoyed a healthy diet with a choice of meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people’s consent before providing support and staff liaised with other health care professionals to meet people’s health needs and support their wellbeing.

Staff knew people well and provided care in the way that people preferred. People and their relatives felt able to raise any concerns they may have with staff.

Staff received training that was appropriate to them in their role and they felt supported by the management team to provide a good standard of care.

People were supported to enjoy a range of activities and people received individualised care and support from staff.

The provider had quality assurance systems in place and we saw where action had been taken to make improvements. Staff said they felt supported and could talk to management, who they considered approachable, and felt confident any concerns would be acted on promptly.

The provider worked in partnership and collaboration with other key organisations to support care provision.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

This was the first inspection since the service registered in September 2016; the service first started supporting people in April 2017.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 12 July 2019

The service was safe.

Details are in our safe findings below.



Updated 12 July 2019

The service was effective.

Details are in our effective findings below.



Updated 12 July 2019

The service was caring.

Details are in our caring findings below.



Updated 12 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 12 July 2019

The service was well-led.

Details are in our well-led findings below.