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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 24 March 2020

About the service

Branch House is a residential care home providing personal and nursing care to four people. The service is registered to provide care and support to four people. An annexe had been built and adapted to meet the needs of one person.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported by a caring, knowledgeable and committed staff team who respected them and knew them well. The staff were kind and respectful. Staff understood how people communicated.

People had built strong and warm relationships with staff and were relaxed in their company. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff respected people’s choices and preferences.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for the people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to fill their time with things they found enjoyable and/or meaningful. They were supported with skill by a reflective staff team who spoke respectfully of people’s achievements. This meant the staff team helped people find enjoyment and security in their day to day lives and relationships.

The staff understood their responsibilities and how to protect people from abuse. Staff understood the risks people faced and the support they needed to reduce these risks.

People had access to healthcare when they needed it. Appointments for routine monitoring, such as dental and optician appointments, had been made. Complex and ongoing health care needs were supported. People were supported to eat and drink safely and their preferences were reflected in the food they shopped for and cooked.

The staff team were well led by a senior team committed to promoting person centred care within a framework of robust monitoring and developments. There were systems in place, and in development, to monitor standards and plan continual improvements.

Staff felt supported by the management team. All staff shared an ethos of personalised care and support to enable people to live the life they chose to live. Staff were happy in their jobs and wanted to provide the best care they could.

Rating at last inspection

The last rating for this service was good (published June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 March 2020

The service was well-led.

Details are in our well-led findings below.