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Inspection Summary


Overall summary & rating

Good

Updated 9 December 2020

Hatch Mill is a nursing home that provides support to people across two floors in one adapted building. Care is provided to older people with physical disabilities and long term medical conditions and to people living with dementia. Hatch Mill is registered to support up to 48 people, at the time of inspection 37 people were living there.

We found the following examples of good practice.

All visitors to the home passed through the porch where they were required to leave their contact details. Visitors were asked to use hand gel, wear a face mask and have their temperature checked before entering the main building.

People had contact with family and friends by telephone, video calls and window visits. Changes in visiting arrangements were communicated to people and their visitors on the organisation's website, by email and in person.

Staff worked in teams which were allocated to either the ground or first floor. Teams included care staff, housekeeping staff and kitchen staff. The activities coordinator ran separate events and social groups for people on each floor. Staff made greater use of electronic record keeping for shift handovers to maintain social distance.

New people moving into the home were supported to self isolate when they first moved in. Specific care staff were allocated to new residents, supporting them to settle in and reducing risks of cross infection.

There were equipment stations around the home for staff to have easy access to personal protective equipment (PPE) and to dispose of used PPE safely and quickly after use. The frequency and extent of cleaning activity had been increased throughout the home with extra attention to high contact areas.

Inspection areas

Safe

Good

Updated 9 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 December 2020

Caring

Good

Updated 9 December 2020

Responsive

Good

Updated 9 December 2020

Well-led

Good

Updated 9 December 2020