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Aurelia Branch Good Also known as MHA Care at Home - Aurelia Branch

Inspection Summary

Overall summary & rating


Updated 26 June 2019

About the service:

Aurelia Branch is a purpose-built "housing with care scheme" and is registered to provide personal care to people in their own homes. Aldersgate consists of 34 flats across two floors, a passenger lift provides easy access to the ground floor communal lounge and bistro-style dining restaurant. There is also a communal garden. Care and support was provided to people, in their own flats, by care workers at pre-arranged times. People have access to call bells for care workers to respond whenever help is required. At the time of our inspection visit, 11 people were supported with personal care.

People’s experience of using this service:

People felt safe living within the housing scheme flats because a member of staff was always on call if needed. People felt well supported by kind, caring and considerate staff. Staff supported people to maintain their independence, such as making their own decisions and doing the things they wanted to do.

People were funded by the local authority, or self-funded packages of care to meet their support needs. People told us staff always arrived at the agreed times to undertake agreed tasks, such as support with washing and dressing. Risks were assessed, and staff respected people’s choices in positive risk taking. People could chose to contribute to a ‘social fund’ and this funded group activities. People were involved in pursuing personal interests and hobbies.

Staff ‘s focus and attention to detail was evident. Staff knew people well, and how they liked to be supported.

There were enough staff to undertake the agreed care calls to people. A ‘wellbeing’ staff member was available at night time to respond to people's call bells.

Records supported safe care and risk management. People were involved in the planning and review of their care. Care plans contained detailed information for staff about the tasks to be undertaken during care calls. Personalised information was included, such as dietary information.

People received their medicines safely from trained and competent staff. Regular checks and safe medicines management ensured any errors were kept to a minimum. Lessons were learned to reduce risks of reoccurrence when an incident had occurred.

Staff received training and understood their own and other roles and responsibilities, such as safeguarding people from poor practice. Staff understood the importance of gaining consent from people and worked within the principles of the Mental Capacity Act 2005.

Quality assurance systems were effective. Team leaders undertook health and safety, infection control and fire safety checks and the registered manager had oversight of these to ensure they were regularly completed.

Rating at last inspection: The service was given a rating of Good. (The last report was published on 27 July 2016).

Why we inspected: This was a planned inspection based on the rating of the last inspection. We found the service met the characteristics of a “Good” rating in five areas.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 26 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 26 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 26 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 26 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 26 June 2019

The service was well led.

Details are in our Well Led findings below.