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Genuine Care Homecare Services Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 18 July 2019

About the service: Genuine Care Homecare Services is a home care agency that provides care and support to adults in their own homes through visits or live-in care. The service was providing personal care to 55 people in Edenbridge and surrounding areas.

People’s experience of using this service:

The registered manager’s (who was also the provider) enthusiasm for caring for people was highly infectious and was clearly felt by all who met them. This therefore promoted a high quality and caring culture within the service which achieved remarkably positive outcomes for people.

All feedback was overwhelmingly positive from people, relatives, health and social care professionals, commissioners and staff for all aspects of the service.

Care staff were well trained, highly caring and competent; and engaged with the provider who empowered them to provide high quality care and support with continuity for people.

People were supported to stay well and have a good quality of life in line with their wishes and relatives were confident their loved ones were safe and well cared for. The service was highly flexible, and person centred so people could have as much or as little support as they needed. People were truly respected and supported to maintain control of their lives and were involved as much as possible.

People were provided with excellent care at the end of their lives. People were enabled to have a pain free and positive death, in that a compassionate environment was created for them in line with their wishes.

The provider had earned an excellent reputation and was part of their local community. They had continued to find new ways to support people, their relatives and their local community with the development of their drop-in centre.

The home met the characteristics of Outstanding in Caring, Responsive and Well-led.

Rating at last inspection: Outstanding (report published 01 September 2016).

Why we inspected: This was a comprehensive planned inspection.

Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Outstanding.

Inspection areas

Safe

Good

Updated 18 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 18 July 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 18 July 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 18 July 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.