Archived: Caraston Hall

During this inspection we spoke with the operational manager, the registered manager, three care workers, and we also spent time observing the person who received the domiciliary care service and their interaction with a care worker who was supporting them. The person had no verbal communication skills but we saw they were happy and relaxed.

We looked at their care plan, assessment records, risk assessments, and records of the care provided to them each day. Care plan files contained sufficient information about the person's needs and any risks associated with their care and support.

We also looked at records relating to supporting staff, and assessing and monitoring the quality of services. We found that the provider had carried out a range of actions to improve the quality of the services provided to people. Staff we spoke with told us they were well supported, and had received a good range of training. Comments from staff included 'People are now getting the support they need' and 'This is a really good place for people to live'.

However, people's care was personalised and there was good information to enable staff to meet people's personal care needs and involve people. We saw staff had a good rapport with people receiving the service and had knowledge of their individual complex care needs. People's independence was promoted and as personal care was delivered within a supported living setting, this meant that support could be given in a very flexible way. For example, support with showering depended on when the person wished to shower rather than at a set time. We saw that staff were available to see people using the service if they needed assistance or had any concerns as there was an agency/supported living office on the premises.