20 February 2013
During a routine inspection
We gathered evidence of people's experiences through speaking with one person who used the service. We also spoke with three relatives of people who used the service. We spoke with a three members of staff who supported people.
People and relatives we spoke with told us that the care received matched the care that was discussed with them. They told us that they were involved in planning the care and that reviews were held to reassess their needs. We saw relatives had provided information for people's care plans.
We saw that the care plans were person centred and reflected people's needs. This meant that the care plan was based on the needs of the person. We saw that people's needs were reassessed and where necessary the care plan was updated. We saw that people's like and dislikes were clear within their care plans.
People and relatives we spoke with told us that staff were friendly and supportive. We saw there were regular members of care staff who provided people's personal care. Continuity of staff should mean that people receive their care consistently as staff have an increased understanding of people's needs.
We spoke with staff about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding abuse.