Updated 25 December 2023
Bond Street is a travel clinic that operates from 11 South Moulton Street, London, W1K 5QL. The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures; transport services; triage and medical advice provided remotely and the treatment of disease, disorder or injury. The service provides medical services for adults and children. The service website can be accessed through the following link: www.nomadtravel.co.uk
The provider offers travel health services including pre travel screening, vaccinations, medicines and advice on travel related issues to both adults and children travelling for business or leisure. The service is a designated yellow fever vaccination centre. Most services are available to fee-paying clients although some services offered are specific to clients who work for non-governmental organisations who hold an account with the provider. Services are available to people on a pre-booked appointment basis Monday to Friday between 9am and 4pm. The centre was also periodically open on Saturdays and offered appointments between 9am and 4pm. The service told us that they saw approximately 70 people per week at this location for travel health.
The provider’s Bond Street location operates on the first floor of a converted premises and is not accessible for service users with impaired mobility and wheelchair users. However, the provider’s online booking form highlights this to service users and directs them to book an appointment at one of their nearby locations which are accessible.
The clinic has a reception and waiting area and two consulting rooms.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
At this inspection we focussed on the area of safe.