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Inspection Summary

Overall summary & rating


Updated 24 April 2019

About the service: Edenwood is a residential care home, providing accommodation and personal care to 9 people with sensory impairments and/or learning disabilities at the time of the inspection.

This service supported people with learning disabilities and/or autism. The service was a large home, bigger than most domestic style properties. It was registered for the support of up to ten people. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area.

People’s experience of using this service: People felt safe and happy living at Edenwood. People’s risks were assessed and planned for, whilst also encouraging people to be as independent as possible. People were safeguarded from abuse and avoidable harm by well trained staff who cared about people’s wellbeing.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People had choices about what food to eat, how to spend their time and were involved in all aspects of their care. Staff knew them well including their likes, dislikes and preferences and provided support to people in the way they liked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People’s care records were accurate and up to date and provided staff with the information they needed to provide safe and personalised care.

People knew the registered manager and staff shared their vision of providing good quality support to people. People and staff were engaged and involved in the service and had opportunities to share feedback that was listened to by both the registered manager and provider.

The service had made improvements since the last inspection and now met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published May 2018). The rating in all areas and overall has improved.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the service and re-inspect accordingly.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 24 April 2019

The service was safe

Details are in our Safe findings below.



Updated 24 April 2019

The service was effective

Details are in our Effective findings below.



Updated 24 April 2019

The service was caring

Details are in our Caring findings below.



Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.