The Care Quality Commission
  • Doctor
  • GP practice

The Family Surgery

Overall: Good read more about inspection ratings

107 Liverpool Road, Southport, Merseyside, PR8 4DB (01704) 566646

Provided and run by:
The Family Surgery

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Family Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Family Surgery, you can give feedback on this service.

2 July 2019

During an annual regulatory review

We reviewed the information available to us about The Family Surgery on 2 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

20 July 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Family Surgery on 20 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice had been an established traditional surgery, owned by a single handed GP for many years, who had recently retired. The practice was now owned by a new partnership of three GPs. There had been a change in the staffing structure and new systems were in the process of being implemented.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Patients we spoke with and Care Quality Commission (CQC) comment cards reviewed indicated that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment. Urgent appointments were available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Implement a system for monitoring all equipment used for medical emergencies.
  • Have a written protocol for managing uncollected prescriptions and ensure uncollected prescriptions are monitored and reviewed in a timely manner.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice