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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service:

Little Gaynes Rest Home is a residential care home providing personal care and accommodation for up to 21 people aged 65 and over. At the time of our inspection 19 people were using the service.

People’s experience of using this service:

• People told us they enjoyed living at Little Gaynes Rest Home and we found that people received safe, kind and caring support. One person told us, “Everyone is very friendly, kind and nice. Everyone loves everyone.” One staff member told us their main priority was the people living there, and they were happy, “As long as [people] are well looked after.”

• Staff understood how to manage people’s risks and keep people safe from harm. The service worked well as a team to ensure people received safe and responsive care and support in a timely manner and the service demonstrated a culture of continuous learning and improvement to ensure the best quality support was provided.

• Staff were provided with adequate training, supervision and appraisal to provide effective, care and support. People were encouraged to keep healthy and well. The service had not been adapted in all places to meet the needs of people living there; a recommendation was made to review this and ensure people felt safe and comfortable moving around the home. Staff understood the Mental Capacity Act 2005 (MCA) and gained consent before providing care and support.

• People and their relatives felt involved in the care and support provided. People were treated with dignity and respect and were supported to be as independent as possible.

• The service provided a wide range of activities for people living at the service. We found that not all information about the home was made accessible to people living there; we recommended the service review best practice guidelines and ensure information could be understood by all.

• The service was well-led and people, relatives, staff and other professionals spoke positively about the registered manager. The governance systems in place ensured people received high quality care and support.

For more details, please see the full report which is on CQC website at www.cqc.org.uk.

Rating at last inspection:

At the last inspection the service was rated Good (published: 19 October 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 27 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Requires improvement

Updated 27 March 2019

The service was not always effective

Details are in our Effective findings below.

Caring

Good

Updated 27 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 27 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 27 March 2019

The service was well-led.

Details are in our Well-led findings below.