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FirstCare-Bedfordshire & MK Good

Inspection Summary


Overall summary & rating

Good

Updated 10 January 2020

About the service

Firstcare (GB) Bedfordshire and MK is a care agency providing care and support to people living in their own homes. At the time of the inspection the service was providing personal care to 75 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and trusted staff. Staff had received training to recognise and report signs of abuse. Risks to people's health and safety were assessed and staff knew how to support people to help keep them safe.

Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of their role and the values of the service. They received good quality training and supervision to help them to acquire the skills and knowledge to fulfil their role and responsibilities.

Where required, people were supported to have enough to eat and drink, and to take their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and treated them with dignity and respect. People's independence was promoted and encouraged by staff.

People’s needs were assessed before the service provided them with care or support. Care plans were developed from these assessments that gave guidance to staff about people’s needs and preferences. People and their relatives, where appropriate were involved in this process.

The registered manager was open and transparent and promoted a person-centred culture within the service.

Systems and processes were in place to monitor the quality of the service, and to seek the views of the people who used it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 20 April 2017). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 January 2020

The service was safe.

Details are In the Safe findings below

Effective

Good

Updated 10 January 2020

The service was effective.

Details are In the Effective findings below

Caring

Good

Updated 10 January 2020

The service was caring

Responsive

Good

Updated 10 January 2020

The service was responsive.

Details are in the responsive section below.

Well-led

Good

Updated 10 January 2020

The service was well-led.

Details are in the Well-led section below