Kingly Terrace

Updated 2 July 2026

Kingly Terrace is a care home without nursing, providing accommodation and personal care for up to 12 people including those living with dementia, mental health conditions or physical disabilities. At the time of the assessment, 10 people were living at the service.

This was a routine assessment carried out between 21 July and 03 August 2026, including site visits on 21 and 22 July 2026, and 03 August 2026. The assessment reviewed how safe, effective, caring, responsive and well-led the service was. During the assessment, we spoke with people using the service, their relatives and staff at different levels. We also reviewed care records, policies, audits and other documentation and observed care.

Overall, Kingly Terrace provided good-quality care and support, with many areas of good practice identified during the assessment. Some improvements were needed to strengthen governance and ensure systems and records were consistently maintained. The service had effective systems in place to help keep people safe, manage risks and respond appropriately when concerns arose. Staff worked well with healthcare professionals to ensure care was coordinated and people's changing needs were identified and responded to promptly.

Care planning was based on comprehensive assessments and recognised clinical tools were used to support the delivery of safe and effective care. Medicines were managed safely, infection prevention and control arrangements were in place, and the environment was well maintained and supported people's safety. Staff received training appropriate to their roles and worked together to provide consistent care.Governance arrangements included audits, regular monitoring and oversight to support the quality and safety of the service. However, we identified some areas where further improvement was needed. Although staffing levels were sufficient, staff supervision and some recruitment records had not always been maintained in line with the provider's own procedures. We also found opportunities to strengthen Mental Capacity Act documentation, improve oversight of meaningful activities and community involvement, and further develop infection prevention arrangements through a documented deep cleaning schedule. These issues were not widespread but demonstrated that governance processes had not always identified or addressed all areas requiring improvement before our assessment. The provider was open and responsive to feedback and had already started to take action to address the issues identified.

Overall, the assessment found a well-managed service that continued to provide good-quality care. The improvements identified were mainly related to governance, documentation and oversight rather than the day-to-day delivery of care.

Updated 2 July 2026

During the assessment, we spoke with people living at the service, relatives and staff. We also completed a Short Observational Framework for Inspection (SOFI) to help us understand the experiences of people who were unable to fully express their views. Overall, feedback from people and relatives was positive and reflected the caring and supportive approach we observed throughout the assessment.

People told us they felt safe and were treated with kindness and respect. One relative said, “I know (relative) is living in a safe place.” We observed staff interacting with people in a warm, patient and respectful manner and supporting them in line with their individual preferences. People and relatives told us staff knew them well and understood the support they needed. One relative told us, "They are definitely well trained." People were supported to make choices about their daily lives and maintain relationships with those important to them.

Feedback about meals was positive, with one person telling us, "The food is amazing. It's freshly cooked here." Some people told us they would like more opportunities for outings and activities in the local community. People and relatives also told us they felt comfortable raising concerns and were confident staff and managers would listen and respond appropriately.