We carried out a review of the data available to us about Solihull Time To Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Solihull Time To Care Limited, you can give feedback on this service.
Solihull Time to Care Limited is a domiciliary care service which is registered to provide personal care to older people, people with disabilities and dementia. People using the service lived in their own homes within the community. At the time of our inspection three people received care and support from the service. Those people had arranged and paid the provider directly for the service they received.
People’s experience of using this service and what we found
People felt safe. Staff informed us of the signs of abuse and the reporting processes they should follow if they had concerns. People's risks were assessed, and staff had a good understanding of how to minimise them. The recruitment process ensured there were suitable staff to support people safely. Where required people received their medication as prescribed. Staff followed infection control guidance and had access to personal protective equipment.
People were supported by staff who had the skills and knowledge to meet their needs. People were supported to have choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. People were given choices and their consent was gained before providing support. Staff knew of people’s dietary needs. People had access to healthcare professionals when required.
People were supported by kind and caring staff who knew them well. People's privacy and dignity was maintained. Staff knew it was important to encourage people to maintain their independence.
Assessment and reviews of people’s care and support needs were undertaken regularly or more frequently when it was required. People and /or their relatives were included in these processes to ensure all needs were determined and addressed. People and their relatives knew how to raise concerns and would feel comfortable to do so.
People, relatives and staff spoke positively of the service and the registered manager. Quality assurance systems including spot checks had been used to identify what aspects of the service worked well and where improvements may be needed. Provider feedback forms had been used to gather information about the views of people and relatives about the service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 06 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The provider was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe because they knew the care workers who supported them, care workers arrived on time and stayed the length of time expected. Recruitment procedures minimised the chances of recruiting unsafe staff.
Care workers had suitable skills, knowledge and experience to meet people's needs. They knew how to support and keep people safe from harm. Care workers received appropriate training and support to help them provide effective care to people.
People told us care workers were very caring. They felt care workers respected them as individuals and treated them with dignity. People felt care workers were responsive to their changing needs, and where necessary involved other healthcare professionals.
The provider was dedicated to providing quality care to people. Care workers and people who used the service found the provider open, approachable, and responsive.
At the time of our visit some of the policies and procedures did not accurately reflect the service provided, and records were not accessible to the regulator or to the provider. The provider contacted us after our visit to say they had made the identified improvements.