Abbeymoor Neurodisability Centre

Updated 19 March 2026

Date of Inspection: 29 April to 27 May 2026. Abbeymoor Neurodisability Centre is a nursing home providing personal and nursing care for up to 36 people who have acquired brain injuries and long‑term neurological conditions. At the time of inspection, 34 people were using the service. We completed this inspection as part of our routine programme and because of the length of time since the last full inspection was completed.

During this inspection we found a deeply embedded culture of kindness, safety, professionalism and continuous improvement, which was consistently modelled by leaders, embraced by staff and experienced by people using the service.

People experienced safe, compassionate and highly personalised care. Staff knew people well and supported them in a calm, respectful and unhurried way that promoted dignity, independence and emotional wellbeing. Relatives spoke very positively about the care provided and described significant improvements in people’s mood, engagement and quality of life since moving to Abbeymoor Neurodisability Centre. One relative told us the service had given them “peace of mind” and that their family member had “come on leaps and bounds” since admission. People felt valued and told us care was delivered in a calm and unhurried way that upheld their dignity. Professionals praised the strong relationships they observed between staff, people and families.

The service demonstrated a strong rehabilitative ethos, supporting people to regain skills, confidence and independence wherever possible. People were supported to take part in meaningful activities, maintain relationships and progress towards less restrictive environments when appropriate. Professionals consistently described placements as stable and successful, and praised the service’s outcome‑focused approach and collaborative working.

The service worked effectively in partnership with a wide range of health and social care professionals. Transitions into, within and out of the service were well planned and coordinated, which reduced risk and supported positive outcomes. Relatives and professionals described communication as open, honest and reassuring, and felt welcomed as partners in care.

The service was well-led. The management team were visible, approachable and valuesdriven, and promoted a positive, inclusive culture focused on doing the best for people. Staff consistently told us they felt valued, listened to and well supported, and there was strong evidence of workforce stability and good morale. Governance systems were in place to monitor quality and manage risk, and the management team used audits, feedback and learning from incidents to support improvement. There had been significant financial investment in the care environment, including major refurbishment, which had enhanced people’s experience and privacy.

Safeguarding processes were effective and people told us they felt safe and well supported. However, some assessment and consent processes were not always robust or consistently accessible, particularly for people whose first language was not English. Interpreters were not always used, and some mental capacity and best‑interest documentation could not be easily located on the electronic care record system. This meant people were not always fully supported to be involved in decisions about their care, and staff required further training to ensure systems were used effectively and consistently. The registered manager took immediate action to address these issues.

Updated 19 March 2026

People were overwhelmingly positive about their experience of care at Abbeymoor Neurodisability Centre. People told us they felt safe, well cared for and supported by staff who understood their individual needs and treated them with kindness, dignity and respect. Many people have experienced significant improvements in their wellbeing, confidence and independence since moving to the service. People told us they experienced exceptionally kind, warm and person‑centred care. They described staff as friendly, respectful and attentive, and said they felt genuinely valued and supported in their daily lives. One relative said, “I feel Abbeymoor Neurodisability Centre provides compassionate, person-centred care in a way that genuinely supports both residents and their families.”

People were confident staff understood their needs and preferences. They found staff had a detailed knowledge of their needs and used this to provide highly personalised care, which was adapted as their needs changed. A relative said, “One of the most important aspects for us is that Abbeymoor specialises in neurodisability and brain injury support rather than elderly care.” Staff understand [person’s name] condition, her background and personality, and they know about her friends and family. They communicate with them appropriately and supportively, particularly with their short-term memory difficulties. For example, if [person’s name] says she cannot remember a staff member’s name, they will gently encourage and support them to recall it rather than simply answering for them.” Professionals also reported staff knew people “extremely well” and used this insight to support positive outcomes. They described risk management as proactive, effective and creative.

Some people had very limited verbal communication. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to, and staff worked with people in a sensitive, caring and considerate manner. Staff used a range of communication tools and worked closely with relatives, advocates and professionals to understand people’s wishes, preferences and best interests. This included the use of assistive technology and communication approaches. However, these practices were not always consistently embedded for people whose first language was not English.

People were positive about the food and mealtimes. People told us they enjoyed the meals provided and felt staff understood their individual dietary needs and preferences. Catering staff had a good understanding of how to prepare adapted diets safely, and people were offered choice and flexibility around what and when they ate. Relatives also spoke positively about food and hydration support and how staff promoted people’s comfort and enjoyment.

People benefited from meaningful activities and opportunities to stay engaged and connected. People and relatives consistently praised the activities on offer and the creativity of the activities staff. Activities were tailored to people’s interests, abilities and rehabilitation goals, and included social activities, therapy‑based sessions and outings into the community. People were supported to maintain relationships with friends and family, and to continue activities that were important to them. This helped people to feel valued and supported to live fuller lives. A relative said, “It's amazing here it. It's given me so much peace of mind because I know that they are well looked after and they have come on so much since being here.”