2 February 2017
During a routine inspection
Advencare is registered with CQC to provide personal care for people who lived in their own homes. However during the inspection we saw some documentation was in the name of Chelmscare. We are looking into this further with the provider. At the time of our inspection the service was supporting 21 people with various care needs.
There was a registered manager in post for Advencare Ltd. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection since Advencare registered in September 2016. We found that the service required improvements in order to meet the required standards.
People felt safe receiving care and support by staff from the service. Staff knew how to keep people safe and risks were assessed and managed to help keep people safe. There were sufficient numbers of staff available to meet people's needs. Staff had received some induction and on-going training. This was being reviewed at the time of our inspection due to the transfer of a number of employees from another company.
There was a robust recruitment procedure in place and we saw that all pre-employment checks had been completed before staff started working at the service. This helped to ensure that staff employed at the service had the right skills and experience to provide care that was safe and effective. Staff had been trained in the safe administration of medicines which helped ensure that people's medicines were managed safely.
Staff were well supported and all had received one to one supervision from their manager. In addition staff had work based observations where they were shadowed by a manager in people’s homes to observe their practice. Staff told us they felt supported. People were supported to eat and drink sufficient amounts to help maintain good health and wellbeing. They were supported to maintain their health through access to a range of health care professionals when required.
People and their relatives were complimentary about the care staff and the management team, and had been involved and consulted about how they would like their care to be provided. Staff were able to describe people’s individual requirements and preferences.
The provider had systems in place to receive feedback from people who used the service. People’s feedback and comments were listened to and acted upon. The provider had suitable arrangements in place to the overall quality of the care they provided, and were committed to making continual improvements.