Archived: Achieve With Us Ltd

Updated 23 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and staff are often out, we wanted to be sure there would be people available to speak with us.

Inspection activity started on 01 October 2019 and ended on 02 October 2019. We visited the office location and undertook a home visit on the 01 October 2019, this included speaking with staff supporting the person and the person’s relative. We made a phone call to a staff member on the 02 October 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, commissioners, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We visited the home of the person receiving personal care and observed a staff member interacting with them. We spoke with the person’s relative, the registered manager, and two care staff.

We reviewed a range of records. This included the person’s care records. We looked at two staff files in relation to recruitment and staff supervision.

Updated 23 October 2019

About the service

Achieve With Us Ltd is a domiciliary care service providing personal care to younger adults and older people with a learning disability or autistic spectrum disorder, mental health needs or a sensory impairment.

The service also runs a group of day service bases at several locations in the Hinckley area. These are used by people receiving home care, however they are outside the scope of the Care Quality Commission's regulatory powers. At the time of our inspection one person was receiving personal care.

People’s experience of using this service and what we found

The person was supported by staff that knew how to recognise abuse and raise concerns. Staff had been safely recruited. Staff had a good knowledge of risks associated with providing the person’s care. Staff had received adequate training to meet the person’s individual care needs.

The person received care from staff that were kind, caring and compassionate. The person, their family and staff had built a positive relationship together and enjoyed spending time together. The person’s privacy and dignity was respected.

The person was supported by staff that took time to find out about their hobbies and interests and supported them to engage in these. Easy read complaints information was available. There had been no complaints since the last inspection. Staff knew the person’s likes and dislikes and ensured they had enough to eat and drink.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

The service sought feedback about the person’s care experience to make improvements. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 22 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.