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Shalom Home Care Limited Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 16 May 2019

About the service: Shalom Home Care Limited is a domiciliary care agency. It provides the regulated activity of personal care to older people, people with learning disabilities, and physical disabilities, living in the community in their own houses and flats.

At the time of the inspection, 35 people received personal care from Shalom Home Care Limited.

People’s experience of using this service:

People did not always receive safe care. At our last inspection in October 2016, we found inconsistencies with medicines policy and procedures. At this inspection, we found there were still problems in this area. Staff were administering medicines without recording the information accurately.

Audits used were not always effective. Medication administration records were not properly checked, and mistakes were not always found and acted upon.

Care plans did not always reflect people likes dislikes and preferences.

Risk assessments were in place to manage risks within people’s lives.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

People told us that staff arrived mostly on time, and they received the support they required.

Staff were trained to support people effectively.

Staff were supervised and felt confident in their roles.

When required, people were supported by staff to prepare food.

When required, people had support with healthcare arrangements.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them.

People were supported in the least restrictive way possible.

People and their family were involved in their own care planning as much as was possible.

A complaints system was in place and was used effectively.

The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required

The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection: GOOD published November 2016.

Why we inspected: This was a planned comprehensive inspection based on the previous rating.

Enforcement Action we told provider to take (refer to end of full report)

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 16 May 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 16 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 16 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 16 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 16 May 2019

The service was not always well-led.

Details are in our Well-Led findings below.