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East View Housing Management Limited - 370 The Ridge Good

Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

About the service

370 The Ridge is a residential care home providing personal care for up to six people with learning disabilities. At the time of inspection, six people were living there.

370 The Ridge was built over two floors, with large bedrooms, communal areas such as a dining room and lounge and a large accessible garden that people used frequently.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and their relatives told us they felt safe. One relative said, “My relative has never had any serious incidents and this reinforces to me how conscientious staff are in looking out for people.” Some people couldn’t tell us how they felt, however they appeared calm and happy around staff. People had robust assessments that identified areas of risk and how they could be mitigated. People received their medicines safely. Where incidents and accidents had occurred, staff had worked together to learn lessons and act to ensure this didn’t reoccur.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that people were supported to see a variety of health and social care professionals to maintain their physical and emotional wellbeing. One relative explained that when their relative was unwell, “Staff worked with GPs and other professionals to improve their health. We had lots of meetings.” People’s nutritional and hydration needs were consistently met. The house had been adapted to meet people’s needs and preferences, whilst ensuring it still felt like home. Staff were supported with induction, regular training and supervision, to ensure they had the skills and knowledge to meet people’s needs.

It was clear that people felt comfortable around staff that they had built strong relationships with. People sought out staff to engage and spend time with. A relative said, “It really seems like staff are like family to people.” People were encouraged to be as independent as possible and to develop new skills. People’s privacy and dignity was always promoted by staff.

People’s lives were centred around their wishes and preferences. Support needs were regularly reviewed with them and a relative said, “Staff are very responsive, especially when people’s needs change.” People were involved in a variety of activities that were personalised to their interests and goals. People and relatives told us they had never had to complain but they knew who to speak to and were confident they would be listened to. End of life wishes, and preferences had been explored with people in the event they became suddenly unwell.

Everyone we spoke to was complimentary about the registered manager. One relative said, “They are very approachable and look at things from people's point of view.” Staff told us they felt an open, transparent and team working culture was promoted. Feedback had been sought from people, their relatives and staff to improve service provision. The registered

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well-led.

Details are in our well-Led findings below.