Archived: Sussex Homecare Ltd (Worthing)

We spoke with two of the people receiving the service and they said it was 'first class' and both said that, without the service, they would find it very difficult to remain in their own homes. They said that the service supported their independence and dignity.

We observed staff and saw how they offered practical support by emptying the bins, cooking breakfast and assisting with personal care and medicines. We also saw their patience and care as they offered emotional support when a person was confused and frustrated by a loss of short term memory. Before they left the person they said 'now are you comfy and are you warm?', and 'is there anything else I can do for you before I go?' One relative said that they 'go way above and beyond and I am very grateful for what they do for me.'

In response to a recent "customer survey", all respondents said that the services offered by Sussex Homecare were either "excellent" or "very good".

Peoples' needs were assessed and care and support was planned and delivered in line with their agreed plan of care and support. People said the care and support provided by Sussex Home Care met their needs as well as their welfare and safety.

People told us they felt safe using the support and care services provided by staff. We found staff were able to identify possible types of abuse relevant to the service and had received safeguarding training from the provider.

Staff told us they were well supported, supervised, trained and developed. We were also able to find documentary evidence of this and thorough, safe staff selection and recruitment procedures.

The provider had systems in place to effectively monitor and assess the quality and safety of the service. People told us they were regularly consulted and surveyed about the service, care and support they received. The provider took account of complaints, and incidents to improve the service, and listened to service users and their representatives.